Privacy statement & terms

PRIVACY & COOKIES POLICY

Your privacy is important to us. These conditions are applicable to all services offered by the webstore of Diversité Footwear and describes the data protection practices of Diversité Footwear. 

Who is reponsible for processing your data?

This is the privacy and cookie policy of Diversité Footwear V.O.F., registered at the Chamber of Commerce as a business and a brand. Address: Spanjaardstraat 23, 3025 TG Rotterdam, The Netherlands. COC/KVK number: 58951083 and VAT/BTW Number: NL853251393B01.

What is personal information?

Personal data refers to any information about a person which can be made available to us by using our website, for example for a registration. This can be information such as your name, address, photographs, birth date, IP-address and client number. In short, this is any information which relates to you directly or indirectly.

Which personal information do we collect?

We only use the information which is made available by you to us via our website only for purposes as laid down in the applicable laws or as communicated to you beforehand. For creating an account and/or to provide you with the requested products or services, we need information from you such as your name, e-mailaddress, address and telephone number.

For which purposes do we collect your data?

  • To register you and provide you with information, products and/or services that you have requested from us.
  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To improve and develop our services we process data in some circumstances, for example when you ask for information about a product.
  • To perform our obligations arising from any agreements entered into between you and us.

How do we collect your data, except from you?

By using cookies and other tracking technologies. We use technology on our website to collect information that helps us to improve your online experience, measure our audience and provide you with customized advertising. We refer to this technology as ‘cookies’ throughout this policy but this is intended to cover all similar technologies.

What are cookies?

Cookies are tekst files containing small amounts of information which are downloaded to your computer when you visit a website. Afterwards cookies are sent back to the originating website on each following visit, or to another website that recognises that cookie. We use these cookies to register your settings and preferences. Please note that we have no control over third party cookies. 

Google Analytics

We use Google Analytics to trace how users use our website and how effective our advertisements are in Google’s search resultspages. This information, including your IP-address, will be sent and saved by Google on servers in the U.S. In this connection, please read Google’s privacy policy for more information and also the specific privacy policy of Google Analytics. Through our website cookies are placed by Google, as part of the ‘Analytics’-service. Google may provide this information to third parties as far this is required by law or as far these third parties process these data on behalf of Google. We don’t have any influence over these practices. We did not give any permission to Google to use the acquired analytics for other services.

Facebook & Instagram

On our website you find buttons that give you the option to login on our website via your Facebook account. These buttons are realised by code that is delivered by Facebook. This code places a cookie. Please read their privacy policy to investigate how Facebook uses this information.

With whom do we share your data?

We only share your personal data with parties that are directly engaged with the performance of the (possible) agreement (e.g.payment/delivery).

How do we protect your data?

We use HTTPS (Hypertext Transfer Protocol Secure) and SSL (Secure Sockets Layer)-certificates to protect our website, especially on the webpages where you need to fill in your personal information.

The payment page is hosted by Mollie, one of the biggest and safest payment service providers. We do not handle or save any payment details on our server. All payment information is stored at Mollie.

Do you have questions about your data protection?

When you have any questions about data protection or when you want to use your rights or claims regarding your personal data, please send an e-mail to our support team to bring you in contact with who is reponsible for these issues.

Do you have access to your information that is processed by us?

Yes, you may request for a copy of the data we hold about you. When you consider your personal information is incorrect or incomplete, you may request to change, improve, disclose or remove your data at Diversité Footwear. Within 28 days your request will be responded.

Changes to our privacy and cookie policy

We may update this policy at any time. We will indicate any changes by updating the date at the top of the policy. You accept the most recent version of our privacy and cookie policy every time you enter and use this wesite. 

 

 

TERMS & CONDITIONS

Terms of use and agreements

Welcome to the Diversité Footwear shop. Please review the following basic terms that govern your use of, and purchase of, products from our website. Please note that your use of our website constitutes your agreement to follow and be bound by those terms. When placing an order, you agree to our terms and conditions.

General

We as the brand Diversité Footwear, are registered at the Chamber of Commerce as a business and a brand. Address: Spanjaardstraat 23, 3025 TG Rotterdam, The Netherlands. COC/KVK number: 58951083 and VAT/BTW Number: NL853251393B01. Accessible through phone and email during business days from 9AM to 7PM.

Shipping

Purchased items at the Diversité Footwear webshop will be shipped worldwide, with a track and trace number. Any import charges are for the buyer.

We provide free worldwide shipping to all our customers. However, for international orders outside of the EU our prices are excluding custom fees and all additional taxes. We cannot be held responsible for any additional costs.

Delivery times:

  • The Netherlands: within 2 workdays
  • Europe: 2-5 workdays
  • Outside Europe: 4-11 workdays

Any import charges are for the buyer.

Please allow up to 2 weeks for delivery to arrive. If you have still not received your purchase after 2 weeks, please notify at info@diversite-footwear.com

Prices

All prices include handling or taxes (total at end) including shipping in Europe.

Payments

For international orders we accept Mastercard, Visa, American Express, Sofort or Paypal. PayPal is an online service which provides secure payment with your PayPal account or credit card. For more information about PayPal please visit the official PayPal website.

For the Netherlands we also accept iDeal.

Product availability

Although availability may be indicated on the website, we can not guarantee product availability and products, nonetheless, may not be available for immediate delivery.

We reserve the right, without liability, to revise, discontinue or cease to make available any or all products or to cancel any order.

Sale

All sale orders are final. No refunds and exchanges are possible. It’s not allowed to use any vouchers during the sale period. The delivery time may take a few days longer than usual.

Return Policy

Our return policy entitles you to return the product for any reason within 14 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed.

Design & Product

All product designs are made by Diversité Footwear. The leathers that we use are handled by craftsmen and finished by hand, and are selected with great care. Any imperfections, creases, or variations or irregularities in color should be considered characteristics of the product. To maintain the quality of the product unaltered, we recommend shining the leather with a soft cloth or, if appropriate, delicately brushing it and always storing it in its special protective bag.

Diversité Footwear does not assume responsibility for damage sustained due to improper use of the product.

Sizing

The Diversité Footwear shoes normally fit 1 size bigger than other American of European brands.